To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
USE OF IMAGES OF YOUR WRAPS
We like to show off our designs and others on our website, facebook etc. As part of this your name and any other details that form part of your wrap deisgn may appear publically on the internet. If at any point you would like these removed - please simply email us and we will remove them ASAP. We do on occation have people requesting very personal infomation, such as email or phone number on their wraps - these will NEVER be published unles you give us express permission to do so.
THE INFORMATION WE COLLECT
Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all parts of this website or participate in all of its features.
We receive and store any personally identifiable information you enter on the website, whenever you shop with ArrowSocks—online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
The specifiic informaiton we collect from you is as follows and are critical to our ability to fulfill your order:
- Email address
- IP Address
The following information can be inputted into your account IF YOU CHOOSE TO DO SO, they are optional and not required to ful fill your order.
- Phone Number
- VAT Number
- Name Prefix, Middle Name and Suffix
Ourwebsite will collect information on times and dates actions are taken if you are logged in, such as order dates, etc.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for various purposes, including:
- To complete your purchase transactions
- To provide the services you request
- To notify you of product recalls or provide other information concerning products you have purchased
- To improve customer service, and overall shopping experience
OTHERS WITH WHOM WE SHARE YOUR INFORMATION
We will only ever share or pass on information if it is required to fulfil your order, one example being if you were to purchase a Reign string, Reign will need your name and address to post the item to you. Other than that, we will never sell, share or otherwise transmit your information to anyone else.
All areas of our website are SSL encrypted, meaning any informaiton you entere into forms is encrypted before being sent to our servers.
At no time, in anyway, do we see, store or process any payment data. This is all done by external companies (PayPal, Sage, Amazon etc).
YOUR RIGHTS TO YOUR DATA:
You can at any time request that your information is updated, edited or deleted in full from our systems, and we will be happy to do this for you. You can do this via our contact us page.
COOKIES, WEB BEACONS, AND HOW WE USE THEM
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
ONLINE ACCOUNT REGISTRATION
To make online shopping faster and easier, you may register on the ArrowSocks website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.
If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from ArrowSocks or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.